Return Policy

We firmly stand behind all the products we offer to our customers.  We are happy to offer high quality products at reasonable prices to our customers.

Return Policy for Personalized Items

1.  For returns, a Returned Goods Authorization (RGA) number must first be obtained from Simply 4 Girls by emailing us at support@simply4girls.com or calling us at (801) 916-8279. This number allows us to track your package through the return process. This RGA must be clearly marked on the outside of your package. Failure to indicate this RGA number on the outside of your package may result in delayed processing time. No claim for return will be accepted without first obtaining an RGA number from a customer service representative of Simply 4 Girls.

2.  A copy of the original invoice with the returned item circled must accompany the RGA.

3.  All personalized jewelry and gifts are non-returnable. If the products are damaged (see Damaged Goods below), they will be replaced using the exact engraving as the original order. If there is a change in the engraving, it will be charged as a new item.

4. All returns that are not damaged of a defect in materials or workmanship will be assessed a 15% restocking fee. These goods must also be returned in their original packaging and in resalable condition.

5. All Merchandise carries a one (1) year warranty against breakage. No returns will be accepted after 30 days of the original invoice date other than items that are broken due to the defect in materials or workmanship.

6. Damaged items will be repaired or replaced at the discretion of Simply 4 Girls. If it is determined that there is no damage, the item will be returned to the customer at their cost and no credit will be issued.

7. Any applicable return postage credits will be issued only if the package is returned using standard US Postal Service. Credits will not be issued for upgrade to Priority Mail, Delivery Confirmation of Insurance.

8. Returns will not be processed for customers with past due account balances until the account is made current.

Damaged and Shortage Claims

Claims for damaged goods, due to shipping, or shortage must be reported to Simply 4 Girls within 5 business days of receipt. All damaged merchandise must be returned in the original carton in order to file a claim with FedEx. An RGA number must be obtained before returning to Simply 4 Girls.

Returns for any reason will not be accepted without an RGA number issued by Simply 4 Girls.